---
title: "Assign your operator to a shift"
source: /gc-surge/admin/assign-your-operator-to-a-shift
locale: en
updated: 2026-09-23
---
## Summary

Assign one or more Operators to a configured shift from User Management. Shift assignments define the Operator's working schedule for administration and reporting; the Operator must still click **Start Shift** in Alarm Center to begin live work.

## Before you begin

- You must have the **Super Admin** role.
- The Operator must already exist with the **Operator** role.
- The shift must already exist, or you can create it during this process.

## Assign an Operator to a shift

1. In the left sidebar, click **Users & Shifts Management** to open **User Management**.
2. Click **Configure shifts** in the top-right of the User List.

![](https://gcsurge-docs.nxgen.cloud/assets/c8f1244f-85fa-477c-a72d-95bb9d8d322a)

1. In **Configure shifts**, select the correct **Time zone**. The shift you add next stores this zone; existing shifts keep the zone they were created with.
2. To create a shift, enter its name, start time, end time, and optional description. Turn on **Use as default** if appropriate, then click **Add shift**. If the shift already exists, skip this step.

![](https://gcsurge-docs.nxgen.cloud/assets/0311fcef-7cb1-4e80-b062-4aa76451178d)

1. In **Configured shifts**, click the **Manage shift operators** icon (person with a gear) on the required shift.
2. In **Manage shift operators**, click each Operator who should work this shift. Use **Select All** or **Remove All** when needed.
3. Click **Save assignments**.

![](https://gcsurge-docs.nxgen.cloud/assets/1073c1a5-583b-4244-bd0b-f70b97f4ee7b)

## If no Operators are listed

If the dialog shows **No operators found for this tenant**, return to User Management and click **\+ Invite New User**. Create the user with the **Operator** role, then reopen **Manage shift operators** and assign them.

## What happens next

The selected Operators are assigned to the shift and the **Users** count on the shift row updates. This does not start an Operator's live shift or assign sites; those actions happen separately in Alarm Center.