---
title: "Alarms Handled"
source: /gc-surge/admin/dashboard-metrics/alarms-handled
locale: en
updated: 2026-09-23
---
## Summary

Alarms Handled counts alarms an Operator brought to a terminal state: closed with a closure tag.

Alarms that were opened but not completed do not count. This is a throughput figure, not the number of alarms that appeared.

## How to interpret it

A high count can indicate strong throughput, but it can also reflect bulk-closing. A low count can reflect a quiet shift, complex alarms, or an Operator who needs help.

## Read it with other metrics

- **Avg. Processing Time** — identifies unusually fast or slow handling.
- **Picked Sites** — shows breadth of coverage.
- **Unique Devices** — shows workload density.
- **Closure tags** — shows the outcomes applied to closed alarms.

## When to investigate

Review very high alarm counts paired with processing times under 15 seconds. Review low alarm counts paired with processing times over 3 minutes for difficult events, workflow friction, or training needs.