---
title: "Sites with Assigned Operators"
source: /gc-surge/admin/dashboard-metrics/sites-with-assigned-operators
locale: en
updated: 2026-09-23
---
## Summary

Sites with Assigned Operators is the live ownership view showing which Operator is responsible for each site and when they took it.

## Lock status

- **Queued** — the site is assigned, but the Operator has not entered ZenMode.
- **In Progress** — the Operator is actively working the site in ZenMode.

Site locking prevents two Operators from processing the same alarms concurrently.

## Admin actions

- Open the site in ZenMode with the eye action.
- Force-release a site when an Operator disconnects.
- Reassign a site when it is held by the wrong Operator or coverage changes.

Forced release and reassignment actions are recorded in the audit trail.

## When to investigate

Check sites that remain assigned for an unusually long period without alarm closures. The Operator may be stuck, disconnected, or experiencing a technical problem.