---
title: "Accept Your Invitation as an Operator"
source: /gc-surge/operator/accept-your-invitation-as-an-operator
locale: en
updated: 2026-09-23
---
When a Super Admin invites you to GC Surge, you receive an email to activate your account. Follow these steps to set your password, complete onboarding, and reach the Alarm Center — your main workspace as an Operator. Covers: Set Your Password, Complete Onboarding, Your First View in Alarm Center.

## Step 1 — Set your password

1. Check your inbox for an email from **noreply@nxgen.io** (NXGEN Technology AG.) with the subject **“You’ve been invited to GC Surge”**.
2. Open the email and click **Set Password & Verify Email**. This opens the password setup page.
3. On the **Reset your password** page, enter your new password in the **Password** field and again in **Retype password**.  
 Your password must meet all five criteria shown below the field: 8+ charactersUppercase letter (A–Z)Lowercase letter (a–z)Symbol (e.g. !@#$%^&\*)Number (0–9)
4. Click **Reset Password**.
5. After clicking Reset Password, you are redirected directly to the Account Setup Wizard — no separate sign-in or confirmation screen appears.

![Screenshot 2026-06-30 125209.png](/api/media/file/Screenshot-2026-06-30-125209.png)

## Step 2 — Complete onboarding

The first time you sign in, a 3-step setup wizard guides you through account activation.

**\1. Welcome**  
 A summary of your Operator role is shown, including the four things you will do in GC Surge: access assigned sites and camera feeds, respond to alarms in real time, track performance and streaks, and coordinate with your team. Choose your preferred language, then click **Get started**.

**\2. Your profile**  
 Confirm your display name — this is how teammates will see you in the app. Optionally add a photo, or keep the initials avatar. Click **Continue**.

**\3. Your sites**  
 Review the locations you will be monitoring, then click **Continue**.

**\4. All set**  
 A confirmation screen shows that your profile is saved, your sites are linked to your shift, and alerts are routed to your queue. Click **Enter Surge**.

![Screenshot 2026-06-28 112759.png](/api/media/file/Screenshot-2026-06-28-112759.png)

## Your First View in GC Surge

After onboarding you land on the **Alarm Center**. Click **Start Shift** in the top-right corner to go on duty.

The **QUEUED SITES ASSIGNED TO YOU** panel lists sites linked to your shift. Sites with open alarms appear in the **Sites Unassigned to Operators** table — click Assign to me in the Actions column to claim the site and open ZenMode. For the full shift workflow — including how to pick up new sites from the unattended queue — see [New Operator Quick Start](/operator/new-operator-quick-start).

> For future logins, go to the GC Surge login page, enter your email address and password, and click **Sign In**.