---
title: "Operator Performance"
source: /gc-surge/operator/operator-performance
locale: en
updated: 2026-09-23
---
Headed **OPERATOR DASHBOARD**, Operator Performance shows your **Shift Performance Summary** — a complete breakdown of every shift you have completed. Click **Operator Performance** in the left sidebar to open it at any time, or click **End Shift** in Alarm Center to go there automatically when your shift ends.

A **Viewing Period** selector lets you choose which time window to view. Quick preset ranges are available — including a **Shift** option that loads the shift that just ended — or a custom absolute date range (From / To). Super Admins can view the same summary for any operator from Top Performers in [Alarm Center — Admin View](/admin/alarm-center-admin-view).

**Metrics**

Every metric is shown in three columns: **Last Shift** (your results from the shift that just ended), **My Average** (your personal average across all shifts), and **All Operators Avg** (the team average for the same period).

- **CAMERAS HANDLED IN SHIFT** — unique cameras with at least one alarm handled.
- **NUMBER OF ALARMS HANDLED** — total alarms you closed during the shift.
- **AVERAGE ALARM PROCESSING TIME** — mean seconds from alarm reception to closure.
- **ALARMS FILTERED BY AI** — alarms [NOVA99x](/alarm-intelligence/nova99x-ai-filtering) classified as false, shown as a count and a percentage. The percentage is measured against the alarms you handled, not against every alarm the account received — closing one more alarm moved a reading of 1 of 6 (17%) to 2 of 7 (29%).

**Charts**

- **ALARM HANDLING OVER TIME** — alarms per time-range bucket versus the shift-performance average across all operators. Use this to spot peak alarm windows across your shift.
- **OPERATOR FEEDBACK CLASSIFICATION COUNTS** — a pie chart of the closure tags applied this shift (*Pie chart shows distribution of classification volume for this shift*), with a **TOTAL** beside it. Despite the word *feedback* in the title, this is the closure-tag mix — the legend carries tag names such as *People Detected* and *True Alarm*, not the verification tags used when rating a detection in Video Search. Below the chart, **TOP CLASS** names the most-used tag across the same three columns: **LAST SHIFT**, **MY AVERAGE** and **ALL OPERATORS AVG**, which is a quick way to see whether your closing pattern matches the team’s.