--- title: "Users and Shift Coverage" source: /gc-surge/admin/dashboard-metrics/users-and-shift-coverage locale: en updated: 2026-10-08 --- ## Summary The Users panel shows who is signed in, each user's role, and whether Operators are actively covering the current shift. ## Status colors - **Green** — active in a shift and monitoring. - **Blue** — signed in, no shift started yet in this session. - **Orange** — signed in, shift ended. - **Red** — offline. The header shows how many Operators are currently monitoring. ## Confirm coverage Before peak hours, verify that enough Operators are green and actively monitoring. Compare the active count with **Sites Unassigned to Operators** and the current alarm load. Being signed in is not the same as actively monitoring. An online Operator must start their shift before taking sites. ## When to act Contact online-but-inactive Operators when coverage is short. Reassign sites when an Operator disconnects mid-shift, and use User Management to correct roles or shift assignments.