---
title: "Invite an Operator"
source: /gc-surge/new-admin-quick-start/invite-an-operator
locale: en
updated: 2026-10-08
---
Setting up a new team member on the **GC Surge** platform involves three simple stages: sending the invite, completing the profile setup, and scheduling their shifts. Here is how to get an operator ready for live duty.

![BwiMIFpcBuNvjeuOxJGBbg.mp4](/api/media/file/BwiMIFpcBuNvjeuOxJGBbg.mp4)

## \1. Creating the Operator Account

As a Super Admin, you must first provision the new user’s account from the dashboard.

1. Go to **Users & Shifts Management** in the sidebar.
2. Click **\+ Invite New User**.
3. Fill in their personal details:**First & Last Name****Email Address****Phone Number** (Optional; pick the correct country code, such as Jordan `+962`).**Profile Photo** (Optional): click Upload Photo to add one — a square image, at least 200×200px.
4. Set the account settings:**GC Surge Role:** Choose **Operator**.**Shift:** Assign them to a shift (e.g., `Default`, `A`).
5. Click **Send Invitation**.

![image-20260721-092849.png](/api/media/file/image-20260721-092849.png)

## \2. The Operator’s Welcome Journey

Once the email invite is sent, the operator needs to take over to set up their workspace:

1. **Activate the Account:** Click the **Set Password & Verify Email** link in the welcome email sent by **NXGEN Technology AG.**
2. **Secure the Login:** Create a strong password and click **Reset Password**.
3. **Onboarding:** On the welcome page, click **Get started** to view a quick summary of daily responsibilities.
4. **Personalize:** Confirm or edit the **Display name** (how the operator appears to teammates), optionally click **Add photo**, and click **Continue**.
5. **Launch:** Review the **Your sites** step, then click **Enter Surge** on the **All set** screen to open the operator dashboard.

![Screenshot 2026-07-16 153950.png](/api/media/file/Screenshot-2026-07-16-153950.png)

## \3. Organizing Schedules & Shifts

Super Admins can organize shifts on the backend for cleaner reporting, tracking, and structure.

### A. Creating a Shift

1. Navigate to **Users & Shifts Management** and click **Configure shifts**.
2. Under **Add a shift**, define the parameters:**Shift name** (e.g., Shift A, Night Shift).**Start time** and **End time**.**Time zone** — set with the **Time zone** dropdown before you add the shift; each shift stores its own zone.
3. Click **Add shift**.

![image-20260721-092925.png](/api/media/file/image-20260721-092925.png)

### B. Grouping Operators into Shifts

1. Find your newly created shift in the **Configured shifts** list and click the **Manage shift operators** icon (person-with-gear) on its row.
2. Click on the operator's name to select them (a gold border and checkmark will confirm they are selected).
3. Click **Save assignments**.

> **💡 Note on Shift Swapping:** If an operator is already assigned to a different shift, a pop-up will ask: *"Move operators to this shift?"* Simply click **Move and save** to transfer them instantly.

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