--- title: "Dashboard Overview" source: /gcxone/admin-guide/overview locale: en updated: 2026-09-15 --- ## **What the Dashboard Shows** GCXONE is a cloud-based, AI-powered monitoring and operations platform delivering unified video surveillance and IoT services as a Security Management SaaS. It enables centralized remote monitoring without local infrastructure — a single intelligent interface for alarms, device health, dashboards, workflows, and AI tools. - **AI-Powered** — NOVA99x filters out up to 99% of false alarm noise before any alarm reaches an operator. - **Cloud-Native SaaS** — No local infrastructure. Fully multi-tenant with strict data isolation per organization. - **Role-Aware** — Every user sees only assigned modules, entities, and dashboards — enforced by RBAC. - **Built to Scale** — Onboard hundreds of sites with BulkImport, a Marketplace feature for bringing new sites online without manual entry. - **Talos Integration** — Works hand-in-hand with Evalink Talos as the operator workflow layer for alarm handling. - **Device Health** — HealthCheck continuously monitors every camera for offline, obstructed, or degraded states. The Dashboard displays a large set of KPI cards for the selected time period (default: last 2 days), including: - **Total Alarms**, **Total Alarms Processed**, **Alarms Passed**, and **Alarms Filtered Out** — alarm volume and NOVA99x filtering results. - **Total Sites** and **No Alarm Devices** — devices active but without alarms in the period; a high count may indicate connection or sensor issues. - **Unhealthy Cameras**, **Healthy Cameras**, **Checked Cameras**, **Connection Failure**, **Low Light Cameras**, **Obstructed Cameras**, **Black Screen Cameras**, and **No Reference Images** — camera and device health, sourced from HealthCheck. - **Real vs False Alarms** — a live donut breakdown of confirmed real alarms versus alarms NOVA99x filtered out for the period. - **Time Saved By NOVA99x** — estimated operator hours saved by automatic filtering. A **Nova Insights** button (labeled with the current NOVA99x version, e.g. "99X") next to the time range selector opens a focused popup with the NOVA99x-driven KPIs (Total Alarms Processed, Alarms Passed, Alarms Filtered Out, Time Saved) and the Real/False Alarms trend line, without the rest of the Dashboard. ![](/api/media/file/57914a7afdcb8268cba64b8009cf91ec9ab155cc-1906x937.png) ## **Why It Matters** The Dashboard is your single intelligent interface for monitoring alarms, device health, and operational workflows across all sites — without needing local infrastructure. ## **How It Works** Every alarm follows a strictly structured, traceable 5-step lifecycle: 1. **Devices & Cameras** — Sensors detect events and send signals to GCXONE. 2. **NOVA99x AI Filter** — AI pipeline evaluates the event in real time; false alarms are discarded before reaching an operator. 3. **Verified → Talos** — Confirmed alarms are forwarded via DC-09 or Talos REST to the Central Monitoring Station. 4. **Operator Review** — CMS operator receives the alarm with pre-event footage, live feed, and AI bounding box overlays. 5. **Resolved + Audit** — The outcome is logged in the platform's Audit Logs for traceability. ### Multi-Tenant Entity Hierarchy Every object you manage in GCXONE fits into a five-level hierarchy. Understanding this structure is essential before configuring access or routing alarms. - **Service Provider (Tenant)** — Root level. Global fleet operations, macro SLA reporting, multi-site role governance. - **Customer (Organization)** — Discrete client groups with segmented dashboards and billing logic. - **Site (Physical Location)** — Tangible geo-fences with incident mapping and local operators. - **Device (NVR / Bridge / AI Box)** — Connectivity boundary with streaming configuration and device health monitoring. - **Sensor (Camera / Detector)** — Finest data granularity — individual rule application vector. ![](/api/media/file/aadcc81030172a6b0c62bcd62e04de6ca570aef5-800x104.png) > **Cascading Inheritance** — Entity trees cascade natively. Selecting an entire Customer automatically grants access to all sub-Sites, Devices, and Sensors beneath it. Vital to understand when structuring access maps for senior admins vs. site-only guard roles. ## **Key Capabilities** ### Dashboard Charts - **Real vs. False Alarms** — Donut chart showing the live ratio of confirmed real alarms to false alarms filtered by NOVA99x for the selected period. - **Number of Real and False Alarms** — Line chart plotting real alarms against filtered-out false alarms over the selected time range. - **Device Types Alarm Push** — Breakdown of alarm frequency by device type and event type. Helps identify which integrations are causing the most false alarms. Beyond these, the Dashboard includes a large set of additional detail tables — including Alarm Flow at Site Level, Device Level Alarm Flow, Camera Alarm Inflow, and Site Level Alarm Category Count — for drilling into alarm and device data. ### Left Navigation Sidebar - **Dashboard** — KPI overview page. - **Health Check** — Continuous device and camera health monitoring. - **Configuration** — Admin settings for customers, sites, devices, and sensors. - **Video Search** — Search and review recorded events and clips. - **Alarm Management** — Alarm event queue and Talos workflow management. - **Manage Workflows** — Configure Talos automation workflows. - **Map** — Satellite view with camera and sensor positioning. - **Video Viewer** — Live video viewer with hierarchical site/camera structure. - **Marketplace** — Browse and subscribe to premium features and integrations, such as NOVA99x, HealthCheck, ZenMode, and BulkImport. - **Documentation** — Opens this documentation site. - **Settings** (gear icon, bottom of the sidebar) — Roles, users, tags, and account settings. ### Top Bar Controls - **Search** — Global search across all entities. Keyboard shortcut: Ctrl+K. - **Nova Insights** — Opens the focused NOVA99x KPI popup described above. - **Refresh all data** — Manually refreshes every Dashboard widget. - **Local Mode Status** — Shows whether you're in cloud mode or local fallback mode. - **Time Range Filter** — Adjusts the time window for all Dashboard metrics. - **Language Selection** — Switches the UI language. - **User Profile / Notifications Icon** ### GCXONE vs. Evalink Talos - **GCXONE side:** Ingests real-time streams from connected fleets. Runs NOVA99x AI pipelines to reject false alarms. Empowers operators with live video and playback. Handles deep configuration across entity hierarchies. - **Evalink Talos side:** Receives scrubbed, verified alarm signals from GCXONE. Acts as the tactical command layer for operator queues. Initiates escalation chains and SLA rules. ## **Real-World Use Cases** - A service provider monitors hundreds of sites from a single Dashboard without visiting any location. - An operator sees a spike in Unhealthy Cameras and immediately routes a technician for calibration. - An Admin uses the Real vs. False Alarms donut chart to verify that NOVA99x is filtering correctly during a high-traffic period. - A service provider managing multiple tenants uses Switch Tenant to move between client environments without logging out. ## **Best Practices** - Always check the **Unhealthy Cameras** KPI at the start of every shift. - Use **No Reference Images** regularly to catch cameras that need a reference image or recalibration. - Set the Time Range Filter to match your reporting period before reviewing KPI cards. - Use **Ctrl+K** for fast entity lookup instead of navigating manually. - Keep Settings organized — review Roles and Users regularly to ensure access remains accurate as teams change. ## **Additional Details** ### Navigating to Settings Click the gear icon at the bottom of the left navigation sidebar. Under Settings you can manage: - **General** — Organization and account information. - **Mobile Colors** — Color scheme used by the mobile app. - **User Profile** — Your personal account details. - **Roles** — Define and configure role-based access. - **Users** — Invite and manage user accounts. - **Entity Groups** — Manage groups of entities for access and reporting. - **Reports** — Settings for scheduled and on-demand reports. - **Tags Management** — Manage camera tag folders. - **Switch Tenant** — Switch between service provider tenants if you manage multiple.