---
title: "Hik-ProConnect Device"
source: /gcxone/devices/cloud-vms/hik-proconnect-device
locale: en
updated: 2026-09-14
---
## **Introduction**

This guide describes the steps required to obtain your Hik-ProConnect ARC credentials and onboard a Hik-ProConnect device into the GCXONE platform. It also covers troubleshooting and verification using the Hik-ProConnect TestClient.

## **Hik Pro Connect Configuration**

Hik Pro Connect - To obtain the Arc ID and Key of the Service provider

**Step 1:** Login into Hik Partner Pro Account - Ensure that you are registered as a ARC

**Step 2:** Navigate to Home -\> My Service Overview -\> Apply Now

![Hik Partner Pro Home page with My Service Overview and the Apply Now button for the Alarm Receiving Center (ARC) Service highlighted](/api/media/file/ChatGPT-Image-Aug-17-2026-09_24_08-AM-edited-0ecfb850.png?prefix=media)

**Step 3:** Continue to Edit the ARC details (Not required to Edit the ARC information if there is no change)

![Hik Partner Pro ARC details edit form](/api/media/file/4b9c6828ef0d25dbde2114fcf6fc367ca437b2cb-976x468.png)

**Step 4:** At the End of Step 2 Arc ID and Key will be sent to the registered Email ID.

![Email from Hik Partner Pro containing the Arc ID and Key](/api/media/file/ChatGPT-Image-Aug-17-2026-09_27_17-AM-edited-0a143fc5.png?prefix=media)

**Step 5:** Please forward the Arc ID and Key in the e-mail to NXGEN team to configure the tenant

## **Hik-ProConnect Config Guide with GCXONE**

**Step 1:** Navigate to the **Devices** tab.

![GCXONE Devices tab](/api/media/file/99a7fd7f94a5b5106d66f979072e0f28c73ffa10-1513x820.png)

**Step 2:** Click the **Add New** button.

![Devices tab with the Add New button highlighted](/api/media/file/73691711f610e3fc49e3341a4d29343e107a2f34-1920x985.png)

**Step 3:** The **Add Device** dialog will be displayed.

![Add Device dialog with the Device dropdown](/api/media/file/506d249a77d99d340cc1119973bb6db9380e5987-1920x975.png)

**Step 4:** In the dialog, open the **Device** dropdown and select **HikProConnect**.

![Add Device dialog with HikProConnect selected as the device type](/api/media/file/def6d1f059acd528b59a22e9c327af81bf69671e-1528x821.png)

**Step 5:** Enter all required fields: Name, Serial Number, Encryption Key, Timezone.

**Step 6:** Below the connection fields, the dialog also has a **Select Entity Group** dropdown, a **Device Configuration** section (Site Pulse Configuration), an **Advanced Settings** section (Event Polling, Configure Heatmap Mask, Periodic Health Check, Event Retention Time — 30 days by default), and an optional **Location** section (Latitude, Longitude, Plus Code, What3Words).

**Step 7:** Click **Discover**.

![The Add Device dialog for a serial-number device — serial number and encryption key, a timezone, a site pulse option and advanced settings — with Discover highlighted.](/api/media/file/430b133a091dca1e623c69718f2238aa8287ff15-1915x937-edited-10b420ae.png?prefix=media)

**Step 8:** Once the device is successfully discovered, click **Save**.

![Add Device dialog with the Save button highlighted after successful discovery](/api/media/file/51b341f606268237481789b1b836de0b71b1b324-1432x681-edited-2d5-edited-b9aae55a.png?prefix=media)

To ensure that alarms are successfully received in GCXONE, please follow the two steps below:

**Step 1: Verify the connection between Hikvision and Hik-ProConnect**

**1.** Go to Site & Device. **2.** Navigate to Site → Customer Site. **3.** Log in to the Site settings.

![Hikvision Site settings login screen](/api/media/file/c914ab99165f45cc403c72558826f6be0a049166-975x397.png)

**4.** Select DVR/NVR and click OK.

![Hikvision device type selection dialog with DVR/NVR selected](/api/media/file/118888f593a6591ee08b5a33953acf85847264eb-975x748.png)

**5.** You will be redirected to the Hikvision page.

The first check is to confirm that alarms are successfully transmitted from Hikvision to Hik-ProConnect and then to our platform.

**Step 2: Verify alarm receiving settings**

**1.** Go to Site & Device. **2.** Navigate to ARC Service → Alarm Receiving. **3.** Select the device. **4.** Click on Modify Events. **5.** Ensure that all required event options are selected.

![Hik-ProConnect ARC Service Modify Events dialog with the alarm event options](/api/media/file/4fa063b52e0b64e7e4442bc18a68dc7f5b630181-975x975.png)