---
title: "Vivotek Vortex"
source: /gcxone/devices/vivotek-vortex
locale: en
updated: 2026-09-14
---
## **Introduction**

Vivotek Vortex is a cloud-based video surveillance platform. This integration enables users to onboard, monitor, and manage Vivotek Vortex devices directly within GCXONE without switching between multiple platforms.

Device Profile

- **Type** — Cloud-based Video Device
- **Live Streaming** — Supported
- **Playback** — Supported
- **Events** — Supported
- **I/O Control** — Supported
- **Health Check** — Supported
- **Arm/Disarm** — Supported

## **Prerequisites**

Before adding Vivotek Vortex devices to GCXONE, ensure the following:

- Required configurations are completed in the Vivotek Vortex portal
- API Key is available
- External Group ID is available
- Custom properties are configured at the Service Provider level — required for device discovery to work

Note: Custom properties must be configured at the Service Provider level. GCXONE does not currently have a UI for configuring custom properties directly.

## **Vivotek Vortex Configuration Guide with GCXONE**

**Step 1** — Log in to GCXONE

**Step 2** — Navigate to the **Devices** section

**Step 3** — Click **Add New**

**Step 4** — Select **Vivotek Vortex** from the device type list

![Edit Device dialog with the Device dropdown open, showing Vivotek OnPremise and Vivotek Vortex in the device type list.](/api/media/file/Screenshot-2026-08-18-122909-edited-bd70e46f.png?prefix=media)

**Step 5** — Enter the required details:

- Name
- Select Entity Group
- API Key
- External Group ID
- Timezone (required)

Optional: Device Configuration (Site Pulse Configuration), Advanced Settings (Event Polling, Configure Heatmap Mask, Periodic Health Check, Event Retention Time — 30 days by default), Location (Latitude, Longitude, Plus Code, What3Words).

![The Add Device dialog with VivotekVortex chosen, the API key and external group ID fields highlighted under Connection Settings, and the Discover button marked.](/api/media/file/Screenshot-2026-09-14-103344-edited-09c5872b.png?prefix=media)

**Step 6** — Click **Discover** to fetch available cameras

**Step 7** — Verify the listed cameras and their status (enabled/disabled)

![Edit Device dialog showing the "device was discovered successfully" confirmation and the list of connected cameras with their enabled/disabled status.](/api/media/file/ChatGPT-Image-Aug-18-2026-12_34_28-PM-edited-ccb3256c.png?prefix=media)

**Step 8** — Click **Save** to complete the onboarding process

**Step 9** — Verify the device status is online

Once added, the device will be available for monitoring and all supported functionalities.

## **Key Capabilities**

After onboarding, the following features are available directly from GCXONE:

- **Live Streaming**— Enables real-time monitoring of video feeds directly within GCXONE.

![](/api/media/file/ce125b2f8fb7c6cbf2b9ff7a9c137f3306f574f5-1342x587.png)

- **Events Monitoring**— Device-generated events will be visible in the Events section, allowing users to track and review activities.

![](/api/media/file/ea638c32b61cf5839a1345d210c6ee3a54cc1ca1-1360x597.png)

- **Playback** — Access recorded video footage for review and investigation
- **Jumpback** — Quickly navigate to recent video segments for faster analysis
- **I/O Control** — Input/Output operations with connected devices
- **Health Check** — Monitor device status and connectivity
- **Arm/Disarm** — Control device security modes

## **Related Resources**

- For adding devices to GCXONE, refer to [Add a Device to GCXONE](/gcxone/devices/add-a-device-to-gcxone)
- For contacting support, refer to [Contact Support](/gcxone/support/contact)