--- title: "What is GCXONE" source: /gcxone/getting-started/what-is-gcxone locale: en updated: 2026-09-29 --- ## **Overview** GCXONE is a cloud-based platform for alarm management and security monitoring. It centralizes alarms, video surveillance, device health, workflows, and AI-based filtering into one interface, so operations don't depend on local, on-site infrastructure. ## **What Problems Does GCXONE Solve?** Many security operations centers and service providers face the same challenges: - High volumes of false alarms caused by environmental factors such as movement, light, or weather - Time-consuming manual verification processes - Cameras going offline or degrading without being noticed - Complex and slow onboarding of new customers, sites, and devices - Limited visibility across distributed systems and locations ## **How Does GCXONE Work?** Every alarm follows a structured workflow: - Devices, cameras, and sensors send events to GCXONE - NOVA99x AI filters up to **99% of false alarms in real time** - Verified alarms are delivered to Talos with full context - Operators review, confirm, or escalate incidents - Automated workflows handle notifications, escalation, and SLA processes - Every alarm is fully documented and stored in the audit log ## **Core Value** ### Up to 99% Reduction in False Alarms with NOVA99x The built-in AI analyzes motion events in real time using: - Object detection - Dynamic motion analysis - Tracking and re-identification ### Faster Operations - Zen Mode for rapid situational awareness - Universal Search for instant access to data - Role-based dashboards with clear KPIs ### Health Check Health Check continuously monitors all devices and detects issues early: - Camera going offline or losing connectivity - Black screen detection or obstruction - Poor lighting conditions ### Scalable Growth - Bulk Import for rapid large-scale onboarding - TowerGuard for centralized tower infrastructure monitoring - Marketplace for instant activation of new features without redeployment ## **Genie – The Built-in AI Assistant** Genie is GCXONE's built-in AI assistant. It sits as a floating panel on the dashboard, always available. Users type their question and Genie pulls the relevant data or takes the action directly. Genie handles five key areas: - Alarms & System Insights: alarm summaries and system data analysis - Ticket Management: open, close, or check ticket status by number - VPN Requests: submit and manage VPN requests directly through the assistant - Device Setup and Troubleshooting: step-by-step guidance for configuration and connectivity issues - Adding Devices: start the device-creation flow directly from the chat ## **Platform Architecture** ### Multi-Tenant Structure Clear hierarchy for maximum control: - Service Provider, Customer, Site, Device, Sensor Enables clean separation, clear ownership, and precise access control. ### Multi-Level Operational Control - Service Provider: global overview and SLA management - Customer: customer-specific insights - Site: local operations and incidents - Device: detailed device-level monitoring ### Role-Based Access Each user only sees what is relevant to their role. Access is controlled through structured permissions and role configurations. ## **Integration with Talos** GCXONE and Talos work together: - GCXONE filters and prioritizes alarms before they reach operators - Only relevant events are forwarded - Talos manages structured handling and escalation - All actions are fully documented