GCXONE · Features
CommandCenter
The Operator Workspace for GCXONE
One Screen. Every Site.
CommandCenter is where operators work — one workspace for the live dashboard, alarm queue, video review and audit trail, scoped by the platform's five-level hierarchy: Service Provider, Customer, Site, Device, Sensor. Every alarm arrives with its customer, site, device and timestamp already attached, is assigned to exactly one operator, and closes with a resolution note written into an immutable log.
Key capabilities
- Real-time dashboards at every hierarchy level, each widget scoped to what that level owns
- A live alarm queue with per-operator assignment, so two people cannot work the same alarm
- Four-pane alarm review — pre-alarm, alarm, post-alarm and preview — with playback, jump back and masking on keyboard shortcuts
- Escalation and workflow handoff to the monitoring platform, with SLA views per service provider
- An immutable audit record of every action at every level, including who did it and what changed
Primary use cases
- A monitoring centre running one queue across many customers and sites from a single console
- Shift handover, where the incoming team needs last night reconstructed rather than re-watched
- SLA reporting and compliance review, where the question is what was done and when
- Supervisors who need the estate-wide picture and the single-alarm detail on the same screen
At a glance
5
Hierarchy levels
4
Alarm review panes
6
Review tools on shortcuts
3
Alarm states
What happens to an alarm
- Detection
- Ingestion
- AI filtering
- Operator queue
- Review and action
- Resolution and audit
Surface
Dashboard
Real-time widgets at the level you are standing on, with a time range selector that re-reads every tile at once.
- Best for: the estate-wide picture at the start of a shift
Surface
Alarm queue
Every confirmed alarm in one list, each assigned to one operator, each carrying customer, site, device, timestamp, classification and a clip.
- Best for: the work itself
Surface
Audit
An immutable log of every action at every level, filterable by category, entity and account.
- Best for: proving what happened, after the fact
Architecture
Technical specifications
- Hierarchy
- Service Provider, Customer, Site, Device, Sensor — every view is scoped to one level and sees everything below it
- Dashboard Levels
- Each of the five levels has its own widget set; Teltonika, Victron and EFOY devices show a device-specific dashboard instead of the alarm widgets
- Time Range
- Selectable per dashboard — Last Shift, Last 2 Days, or a custom range; every widget re-reads on change
- Layout
- Widgets added, moved and removed in Edit Mode, saved per user as a named layout, resettable to default
- Scope Persistence
- The selected customer and site follow the operator between Dashboard, HealthCheck, Video Search, Maps and Configuration
- Queue
- Live, with per-alarm assignment; the queue shows who is currently working each alarm
- Review Panes
- Pre Alarm and Alarm above, Post Alarm and Preview below
- Review Tools
- Jump Back (J) from 15 seconds to 1 day, Live (L), Playback (P), Play Clip (C) when Alarm Clip Download is enabled for the device, Mask (M), Trigger Alarm (T)
- Operator Actions
- Confirm as Real, Mark as False, Escalate — a false verdict feeds back into the AI filtering analytics
- Alarm States
- New, In Progress, Closed
- Escalation
- Workflow automation on confirm: notify the customer, dispatch a technician, send SMS or email, escalate to a supervisor, log the response for SLA reporting
- Dashboard Tiles
- Total Alarms, Total Sites, No Alarm Devices, Unhealthy Cameras, Real vs False Alarms, Alarm Category Flow, Blocked Alarms due to Overflow, Video and Technical alarm counts
- Audit
- Every action logged with account, timestamp, category, sub-category, action, status, source entity and description, at Service Provider, Customer, Site, Device and Sensor level
- Reports
- Scheduled System HealthCheck reports, Daily, Weekly, Bi-Weekly or Monthly
- Scope
- CommandCenter presents and routes alarms. The detection decision is made upstream by the camera analytics and GCX AlarmView, and the monitoring-centre workflow engine is a separate system it hands off to
- Access Control
- Role-based. Operators see only the customers, sites and cameras their role already authorises; the workspace grants nothing on its own
- Live Dashboard
- Real-time only. It holds no shareable history, and a screenshot of it is not a customer report
Workspace
Alarm handling
Reporting and accountability
Governance & Limitations
Getting started
Included in the GCXONE base platform. There is nothing to activate — an operator with a role reaches it at sign-in.
- 01Sign inOpen your tenant URL and authenticate; multi-tenant accounts choose an organization first
- 02Set your scopePick the customer and site you are responsible for; the selection follows you across the platform
- 03Build your viewEnter Edit Mode, add and arrange the widgets your role needs, and save the layout
- 04Work the queueTake an alarm, review the four panes, then confirm, dismiss or escalate with a resolution note