What is GCXONE

Overview

GCXONE is a cloud-based platform for alarm management and security monitoring. It centralizes alarms, video surveillance, device health, workflows, and AI-based filtering into one interface, so operations don't depend on local, on-site infrastructure.

What Problems Does GCXONE Solve?

Many security operations centers and service providers face the same challenges:

• High volumes of false alarms caused by environmental factors such as movement, light, or weather
• Time-consuming manual verification processes
• Cameras going offline or degrading without being noticed
• Complex and slow onboarding of new customers, sites, and devices
• Limited visibility across distributed systems and locations

How Does GCXONE Work?

Every alarm follows a structured workflow:

• Devices, cameras, and sensors send events to GCXONE
• NOVA99x AI filters up to 99% of false alarms in real time
• Verified alarms are delivered to Talos with full context
• Operators review, confirm, or escalate incidents
• Automated workflows handle notifications, escalation, and SLA processes
• Every alarm is fully documented and stored in the audit log

Core Value

Up to 99% Reduction in False Alarms with NOVA99x

The built-in AI analyzes motion events in real time using:

• Object detection
• Dynamic motion analysis
• Tracking and re-identification

Faster Operations

• Zen Mode for rapid situational awareness
• Universal Search for instant access to data
• Role-based dashboards with clear KPIs

Health Check

Health Check continuously monitors all devices and detects issues early:

• Camera going offline or losing connectivity
• Black screen detection or obstruction
• Poor lighting conditions

Scalable Growth

• Bulk Import for rapid large-scale onboarding
• TowerGuard for centralized tower infrastructure monitoring
• Marketplace for instant activation of new features without redeployment

Genie – The Built-in AI Assistant

Genie is GCXONE's built-in AI assistant. It sits as a floating panel on the dashboard, always available. Users type their question and Genie pulls the relevant data or takes the action directly.

Genie handles five key areas:

• Alarms & System Insights: alarm summaries and system data analysis
• Ticket Management: open, close, or check ticket status by number
• VPN Requests: submit and manage VPN requests directly through the assistant
• Device Setup and Troubleshooting: step-by-step guidance for configuration and connectivity issues
• Adding Devices: start the device-creation flow directly from the chat

Platform Architecture

Multi-Tenant Structure

Clear hierarchy for maximum control:

• Service Provider, Customer, Site, Device, Sensor

Enables clean separation, clear ownership, and precise access control.

Multi-Level Operational Control

• Service Provider: global overview and SLA management
• Customer: customer-specific insights
• Site: local operations and incidents
• Device: detailed device-level monitoring

Role-Based Access

Each user only sees what is relevant to their role. Access is controlled through structured permissions and role configurations.

Integration with Talos

GCXONE and Talos work together:

• GCXONE filters and prioritizes alarms before they reach operators
• Only relevant events are forwarded
• Talos manages structured handling and escalation
• All actions are fully documented