GCXONE · Features
GCX CommandCenter
The Operator Workspace for GCX One
One Screen. Every Site.
GCX CommandCenter is where operators work. It brings the live dashboard, the alarm queue, video review and the audit trail into one workspace, scoped by the same five-level hierarchy the rest of the platform uses — Service Provider, Customer, Site, Device, Sensor. Every alarm arrives with its customer, site, device and timestamp already attached, is assigned to exactly one operator, and closes with a resolution note written into an immutable log.
Key capabilities
- Real-time dashboards at every hierarchy level, each widget scoped to what that level owns
- A live alarm queue with per-operator assignment, so two people cannot work the same alarm
- Four-pane alarm review — pre-alarm, alarm, post-alarm and preview — with playback, jump back and masking on keyboard shortcuts
- Escalation and workflow handoff to the monitoring platform, with SLA views per service provider
- An immutable audit record of every action at every level, including who did it and what changed
Primary use cases
- A monitoring centre running one queue across many customers and sites from a single console
- Shift handover, where the incoming team needs last night reconstructed rather than re-watched
- SLA reporting and compliance review, where the question is what was done and when
- Supervisors who need the estate-wide picture and the single-alarm detail on the same screen
At a glance
5
Hierarchy levels
4
Alarm review panes
6
Review tools on shortcuts
3
Alarm states
What happens to an alarm
- Detection
- Ingestion
- AI filtering
- Operator queue
- Review and action
- Resolution and audit
Surface
Dashboard
Real-time widgets at the level you are standing on, with a time range selector that re-reads every tile at once.
- Best for: the estate-wide picture at the start of a shift
Surface
Alarm queue
Every confirmed alarm in one list, each assigned to one operator, each carrying customer, site, device, timestamp, classification and a clip.
- Best for: the work itself
Surface
Audit
An immutable log of every action at every level, filterable by category, entity and account.
- Best for: proving what happened, after the fact
Architecture
Technical specifications
- Hierarchy
- Service Provider, Customer, Site, Device, Sensor — every view is scoped to one level and sees everything below it
- Dashboard Levels
- Each of the five levels has its own widget set; Teltonika, Victron and EFOY devices show a device-specific dashboard instead of the alarm widgets
- Time Range
- Selectable per dashboard — Last Shift, Last 2 Days, or a custom range; every widget re-reads on change
- Layout
- Widgets added, moved and removed in Edit Mode, saved per user as a named layout, resettable to default
- Scope Persistence
- The selected customer and site follow the operator between Dashboard, HealthCheck, Video Search, Maps and Configuration
- Queue
- Live, with per-alarm assignment; the queue shows who is currently working each alarm
- Review Panes
- Pre Alarm and Alarm above, Post Alarm and Preview below
- Review Tools
- Jump Back (J) from 15 seconds to 1 day, Live (L), Playback (P), Play Clip (C), Mask (M), Trigger Alarm (T)
- Operator Actions
- Confirm as Real, Mark as False, Escalate — a false verdict feeds back into the AI filtering analytics
- Alarm States
- New, In Progress, Closed
- Escalation
- Workflow automation on confirm: notify the customer, dispatch a technician, send SMS or email, escalate to a supervisor, log the response for SLA reporting
- Dashboard Tiles
- Total Alarms, Total Sites, No Alarm Devices, Unhealthy Cameras, Real vs False Alarms, Alarm Category Flow, Blocked Alarms due to Overflow, Video and Technical alarm counts
- Audit
- Every action logged with account, timestamp, category, sub-category, action, status, source entity and description, at Service Provider, Customer, Site, Device, Sensor and Mobile Tower level
- Reports
- Scheduled System HealthCheck reports, Daily, Weekly, Bi-Weekly or Monthly
- Scope
- CommandCenter presents and routes alarms. The detection decision is made upstream by the camera analytics and GCX AlarmView, and the monitoring-centre workflow engine is a separate system it hands off to
- Access Control
- Role-based. Operators see only the customers, sites and cameras their role already authorises; the workspace grants nothing on its own
- Live Dashboard
- Real-time only. It holds no shareable history, and a screenshot of it is not a customer report
Workspace
Alarm handling
Reporting and accountability
Governance & Limitations
Getting started
Included in the GCX One base platform. There is nothing to activate — an operator with a role reaches it at sign-in.
- 01Sign inOpen your tenant URL and authenticate; multi-tenant accounts choose an organization first
- 02Set your scopePick the customer and site you are responsible for; the selection follows you across the platform
- 03Build your viewEnter Edit Mode, add and arrange the widgets your role needs, and save the layout
- 04Work the queueTake an alarm, review the four panes, then confirm, dismiss or escalate with a resolution note