GCXONE · Features

HealthCheck

Automated Camera Health Monitoring

Verified. Proactive. Predictive.

HealthCheck automatically monitors every connected camera in your fleet. It verifies each camera is reachable, streaming, and delivering a valid image, so failed or degraded feeds are caught before an incident exposes the gap. HealthCheck is offered as three tiers: Basic, Plus, and Advanced. HealthCheck Advanced is licensed per camera stream.

Datasheet · v1.0 · verified 10 September 2026

Key capabilities

Catches offline or degraded cameras automatically, with no manual spot-checks needed
Settings configured at any level automatically apply down to individual cameras
Built to scale, proven on fleets of more than 20,000 cameras across more than 2,900 sites
Automated reporting supports SLA validation and compliance audits

Primary use cases

Tamper and obstruction detection for vandalism-prone locations
Pausing checks during scheduled maintenance windows to prevent false alarms
Proactive alerting via technician call, SMS, email, or ticket escalation
Extended monitoring coverage for mobile tower infrastructure (TowerGuard)

Performance at a glance

Configuration levels

12h / 15m–4h / flexible

Check frequency by tier

7-stage

Advanced pipeline

Tags available

Reactive

HealthCheck Basic

Camera online verification and failure alerts
Runs automatically every 12 hours

Proactive

HealthCheck Plus

All Basic capabilities, plus detailed per-site reports
Customizable check frequency: every 15 minutes to 4 hours

Predictive

HealthCheck Advanced

AI image analysis and anomaly detection
Blocked and tampered detection, and image quality checks
Flexible check frequency
Interactive monitoring dashboard; scans 20,000+ devices per check cycle, ideal for high-security or high-value deployments

Getting started

Subscribe to a tier via the Marketplace, then enable it per hierarchy level; settings inherit downward automatically.

01SubscribeChoose Basic, Plus, or Advanced and activate it from the GCXONE Marketplace (Analytics → Explore → Proceed → Yes)
02Enable and scopeTurn on Camera Health Check under Configuration at the desired hierarchy level
03Configure alertsSet the alarm management system actions: technician call, SMS or email, escalation, or ticket
04Monitor and reportTrack live camera status and schedule automated health reports

At a glance

Basic & Plus Checks: Camera reachability, streaming status, and valid image, included in every tier
Advanced-Only Checks: Low light or no connectivity, no video signal or license errors, audio-only device recognition to avoid false alerts, test-pattern and calibration screens, overexposure or glare, blocked or obstructed view, and camera tampering or tilt
Tamper Detection Notes: Disabled by default; requires reference images; cannot run simultaneously with Obstruction Detection
Camera Status States: Healthy (green); Failed, Unavailable, and No Reference Image are all shown in red, distinguished only by their label text
Alarm Actions: Call Technician, Send SMS/Email, Escalate Alarm, Create Support Ticket
Configuration Levels: Service Provider, Customer, Site, Device, Sensor (individual camera or audio channel on a device); organized with color-coded Tags
Reports: Two types, System HealthCheck or Customer Success, schedulable Daily, Weekly, Bi-Weekly, or Monthly
Tags: Custom labels (21 default tags; more can be created) with names, colors, and icons; used to filter the dashboard, scope reports, and save filtered Live Views across customers and sites
Scope & Limitations: Only white-hot and black-hot thermal color modes are supported; colorized (RGBT) thermal is not. Camera type, thermal versus optical, must be configured correctly or results will not be accurate. Any blacked-out or blurred region must be masked so it is excluded from the check. Unnatural angles, or cameras facing untextured or empty space, will be flagged as unhealthy. Fisheye lenses are not supported.