Hik-ProConnect Device

Introduction

This guide describes the steps required to obtain your Hik-ProConnect ARC credentials and onboard a Hik-ProConnect device into the GCX-ONE platform. It also covers troubleshooting and verification using the Hik-ProConnect TestClient.

Hik Pro Connect Configuration

Hik Pro Connect - To obtain the Arc ID and Key of the Service provider

1. Login into Hik Partner Pro Account - Ensure that you are registered as a ARC

2. Navigate to Home -> My Service Overview -> Apply Now

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3. Continue to Edit the ARC details (Not required to Edit the ARC information if there is no change)

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4. At the End of Step 2 Arc ID and Key will be sent to the registered Email ID.

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5. Please forward the Arc ID and Key in the e-mail to Nxgen team to configure the tenant

Hik-ProConnect Config Guide with GCX-ONE

Step 1: Navigate to the Devices tab.

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Step 2: Click the Add button.

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Step 3: The Add Device dialog will be displayed.

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Step 4: In the dialog, open the Device dropdown and select Hik-ProConnect.

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Step 5: Enter all required fields: Name, Serial Number, Encryption Key, Timezone. Step 6: Enter Discover.

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Step 7: Once the device is successfully discovered, click Save.

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To ensure that alarms are successfully received in GCXONE, please follow the two steps below:

Step 1: Verify the connection between Hikvision and Hik-ProConnect

1. Go to Site & Device.
2. Navigate to Site → Customer Site.
3. Log in to the Site settings.

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4. Select DVR/NVR and click OK.

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5. You will be redirected to the Hikvision page.

The first check is to confirm that alarms are successfully transmitted from Hikvision to Hik-ProConnect and then to our platform.

Step 2: Verify alarm receiving settings

1. Go to Site & Device.
2. Navigate to ARC Service → Alarm Receiving.
3. Select the device.
4. Click on Modify Events.
5. Ensure that all required event options are selected.

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