Audio Routing & Conference Mode

What Audio Routing & Conference Mode Does

Audio Routing enables operators to initiate audio calls to Genesis Audio devices configured under a site. When multiple active Genesis Audio devices exist under the same site, the system automatically activates Conference Mode, connecting all active audio endpoints and the operator in a single call.

Why It Matters

In multi-device deployments, operators need to communicate across all active audio endpoints at a site simultaneously. Conference Mode ensures that no active audio device is left out of the call, enabling collaborative communication across the entire site without manual configuration.

How It Works

When an audio call is initiated from the Video Viewer:

• If multiple active Genesis Audio devices are configured under the site, the system initiates a Conference Mode call connecting all active devices and the operator simultaneously
• If no Genesis Audio devices are active, or none are configured, the call falls back to the device's default audio if supported by that device type

Steps to initiate a Genesis Audio call request from the Video Viewer

1. Log in to GCXONE
2. Navigate to the Configuration App and select the site
3. Select the Genesis Audio device under the site.
4. Verify that the Genesis Audio device is active.

\5. Navigate to the Video Viewer

\6. Select the site in the tree view and expand it.

\7. Verify that the GENESIS Audio device is listed under the selected site.

\8. Drag and drop a sensor from the site into Video Viewer.

\9. Verify that the Genesis Audio icon (microphone symbol, labeled Genesis Audio [G] on the toolbar) is enabled.

\10. Click the Genesis Audio icon. An audio call will be initiated.

\11. Once the call is connected, the Genesis Audio icon will change to indicate that the call is connected.

\12. Click the Genesis Audio icon again to disconnect the call.

\13. The Genesis Audio icon will change to indicate that the call has been disconnected.

Note: The call will disconnect automatically if the user navigates to another application in GCXONE or clicks the refresh button.

Staying Connected Across Events

By default, every new event that opens in the Video Viewer — whether the operator selects it from Video Search or it arrives on a second monitor — disconnects the microphone, and the operator has to reconnect it manually.

For accounts where this behavior has been enabled, the microphone stays connected as events change, as long as the new event is on the same camera the operator is already speaking through. Moving to an event on a different camera still disconnects the call, since the audio channel belongs to that camera.

The microphone still disconnects in these cases regardless of this setting:

• The new event is on a different camera
• Closing or leaving the Video Viewer
• Jumping back or ahead in the timeline
• Switching a tile between live, playback, and preview
• The live stream reaching its automatic stop
• The operator manually switching the microphone off

If the microphone unexpectedly drops between events, confirm the events are on the same camera, and contact support to confirm this behavior is enabled for your account.

Two-Way Mute Behavior

Muting a two-way audio call mutes remote playback (incoming audio from the site) where configured, while keeping the operator's microphone available — so the operator can continue speaking without interruption.

How to Add a Genesis Audio Device

1. Log in to GCXONE
2. Navigate to the Configuration App

\3. Select the site where the Genesis Audio device will be added

\4. Go to the Devices tab

\5. Click Add

\6. In the Device field, select GenesisAudio

\7. Enter a name and click Discover

\8. Once discovered, click Save

Prerequisites

• User must have Genesis Audio permission enabled in their role
• Local Mode is not required — audio calls can be initiated via Genesis Audio even if Local Mode is disabled

Real-World Use Cases

• An operator initiates a call to a site with three active Genesis Audio devices — Conference Mode automatically connects all three endpoints and the operator in a single call without manual setup.
• A security incident occurs at a large facility — the operator communicates with all active audio points across the site simultaneously using Conference Mode.

Best Practices

• Verify Genesis Audio devices are active before initiating a call — inactive devices will cause the call to fall back to default device audio.
• Ensure the user has Genesis Audio permission enabled in their role before attempting to initiate calls.
• Always disconnect the call explicitly using the Genesis Audio icon — avoid navigating away which causes an automatic disconnect.

Additional Details

• Genesis Audio is configurable only if the user has the corresponding permission
• Local Mode settings are not required for Genesis Audio calls — they are initiated directly via the cloud