User Management Setup
Overview
GCXONE uses a Role-Based Access Control (RBAC) system to manage user permissions across the platform. Access is defined through roles, module privileges, and entity assignments.
Review Default Roles
GCXONE provides predefined roles to simplify initial configuration:
Role | Access Level |
|---|---|
Super Admin | Full platform access — complete control over all modules; users; roles; and settings |
Admin | Administrative access — can manage users; roles; configuration; and reports; but not billing |
Operator | Operational access — can view and manage configuration and reports; but cannot delete or administer users/roles |
Installer | Field technician access — can manage devices; sensors; and network configuration |
User | Read-only access to dashboards; configuration; and reports |
These roles can be used directly or customized depending on your operational requirements.
Create or Modify Roles
Navigate to Settings → Roles → Configure New Role
The role creation wizard walks you through 4 steps:
- Role Info — Name, description, and optional default role toggle
- Users — Select which users belong to this role
- Privileges — Enable or disable access per module (Dashboard, Video Viewer, Alarm Manager, Map, and more)
- Entity Assignment — Choose which customers, sites, and devices users of this role can access
Enable Include Children when selecting entities so any new devices or sensors added later are automatically accessible — no manual updates needed.
Invite Users
Navigate to Settings → Users and invite users by email.
During the invitation process:
- A role is assigned to the user
- Module privileges are inherited from the assigned role
- Entity access is applied based on role configuration
After invitation, users receive an email to activate their account.
- For further information, visit the Roles and Permissions page.
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