Mobile App Guide

What the Mobile App Does

The GCXONE mobile app, branded "XO by NXGEN" on its splash and login screens, gives you secure, on-the-go access to your security monitoring platform: view live camera feeds, check site and device status, arm/disarm individual devices or an entire site at once, isolate devices, and monitor audio intervention activity, all from your phone.

Why It Matters

Security monitoring shouldn't stop when you leave your desk. The mobile app keeps operators and managers connected to their sites from anywhere, with live video, real-time status, and direct device control.

How It Works

Downloading the App

The GCXONE mobile app is available for Android and iOS. Search for NXGEN in the Google Play Store or Apple App Store and install it on your device.

Logging In

Opening the app presents the Welcome screen, with a language selector (EN) at the top. Enter your email address and password, then tap Continue.

Selecting Your Organization

If your account has access to more than one organization, you'll land on a Select your organization screen after logging in. Search or tap the organization you want to work in to continue to the Home screen. If your account only has access to one organization, you'll skip this screen entirely.

Each organization in this list shows your access role underneath its name (for example, "Full access role").

Home Dashboard

After logging in you land on the Home screen, headed "Service Provider Overview" with a "Hi [your name], here is your summary" greeting. This is your monitoring overview — a quick snapshot of your entire estate at a glance.

The top bar also has a Profile icon (opens your Account screen — see Account & Preferences below) and a bell icon for notifications.

The Home screen is organized into the following sections:

• Device Security — Armed and Disarmed counts, shown at a glance with colour-coded tiles, plus an All Sensors total.
• Isolation — expand to see "No active isolation" or a breakdown of currently isolated devices and sensors.
• Portfolio — Customers and Sites counts; tap through to browse either list (see Portfolio: Customers & Sites below).
• Recent Activity — Total Events (24 Hours) and Audio Interventions (24 Hours).
• Recent Alarms — the most recent alarm events across your estate, each with a snapshot thumbnail, site name, device, a True/False alarm badge, and a timestamp. Tap View All to open the full Alarms list, or tap an individual alarm to open its Alarms Details.

Use the bottom navigation bar — Home, Alarms, Devices, Portfolio — to move between the app's main areas at any time.

Account & Preferences

Tap the Profile icon in the top bar to open your Account screen, showing your name, email, and role badges (for example, "Service Provider · Super Admin") at the top, an Organization section, a Preferences section, and an About section.

Organization shows your current organization. Tap it to open the same Switch organization sheet described under Selecting Your Organization, letting you change organizations without logging out.

Preferences has four settings:

• Push notifications — toggle alerts for alarms, isolation, and arm changes.
• Language — leave System off to keep English, or choose from Deutsch, Español, Français, and Polski.
• Appearance — switch between Light, Dark, and System theme modes.
• Live View — set the default number of streams per page (4, 6, 8, or 12) and default layout (Grid or Card) for the Live View screen.

Tapping Language opens a picker with these options:

Tapping Appearance opens the theme picker:

Tapping Live View opens the streams-per-page and layout picker:

About lists What's New (release notes for the current version), Help & documentation, and Privacy policy.

Key Capabilities

Portfolio: Customers & Sites

Tap Portfolio in the bottom navigation bar to browse your entire estate. The screen header shows your total customer and site counts, with a Customers / Sites toggle underneath to switch between the two views — both are searchable.

• Customers — each row shows the customer's name and account email. Tap a customer to see the sites that belong to them.
• Sites — every site you have access to, regardless of customer, listed by name. Use Search Site to filter by name if you manage a large number of locations.

Tap any site, from either view, to open its Site screen.

Site Screen

Tapping a site opens its detail screen — titled "SITE" with the site name and address underneath (or "No address data available" if none is on file). If the site itself is isolated, this header shows a live countdown and turns the screen's top banner orange, with a Stop Isolation control in place of the usual Isolate button.

From this screen you can access, top to bottom:

• Arm/Disarm — shows the site's current state (Armed/Disarmed) and lets you bulk arm or disarm every device at the site in one action. See Bulk Arm/Disarm below.
• Isolate — a site-level Isolate control, separate from each device's own Isolate button and from the bulk Arm/Disarm action; opens the same duration dialog described under Isolation.
• Live Grid View — shows a camera and I/O count (e.g. "2 Camera · 0 I/O"), or "No active cameras available for this site" if none are configured; tap to open the Camera screen for this site.
• Total Events (24 hrs) — how many alarm events have occurred at this site in the last 24 hours. Tap it to open the full Alarms list for this site.
• Audio Interventions — how many audio interventions have occurred at this site in the last 24 hours. Tap it to open the Audio Interventions list (see below).
• Devices — the number of devices configured at this site.
• Schedules — the number of active arm/disarm schedules set for this site.
• Contact Person — the number of saved site contacts.

Bulk Arm/Disarm

Tapping Arm/Disarm on the Site screen opens the Arm State screen, which lets you change the state of every device at the site in a single action instead of arming or disarming devices one at a time.

• A banner warns that this action may take several minutes to complete across all devices.
• Swipe the control to arm or disarm the whole site. An Attention confirmation dialog then asks you to confirm — for example, "This will arm 3 devices at CBE OFFICE" — with Cancel and confirm buttons.
• Below the swipe control, every device at the site is listed individually with its current state (Armed, Disarmed, or Not armable for devices that don't support remote arming) and when it last changed state.

The Arm State screen while the site is armed:

After confirming, each device updates individually and shows when it last changed state:

The same screen after disarming the site:

Bulk Arm/Disarm changes every device at once; use a device's own Isolate or Swipe To Disarm control from Device Details when you only need to act on one device.

Live Camera View

Live Grid View: Tapping the Live Grid View tile on the Site screen opens the Camera screen — a Camera List with a Live Grid View link at the top and the site's cameras listed below (name, type, and Active status).

Live View: Tapping Live Grid View again from the Camera List opens the Live View screen, using your default layout and streams-per-page from Account & Preferences. Choose a layout from the four options at the top, then either tap an individual tile's Add Camera control or tap Fill the grid to open a Select Camera picker — choose the cameras you want and tap Done to add them to the grid. Sites with more cameras than fit in one grid show a Page 1 of 2-style page indicator at the bottom, alongside the total camera count and a grid/list view toggle.

Each populated camera tile streams live automatically and shows the camera name; a tile that fails to connect shows a Retry control in place of the stream.

Tap the play button on any tile to open that camera at full width, or the expand icon to fill the entire screen.

If a stream can't connect, the app shows an error such as "An error occurred while getting the streaming endpoint, please contact the administrator" or "RTSP Streaming failed due to invalid connection information." Stream availability depends on your device's network connection and the camera's online status.

Devices

Tap Devices in the bottom navigation bar to see every device across your entire estate, or tap Devices from within a Site screen to see only that site's devices. Either way, the screen opens with:

• A count summary (e.g. "23 armed · 5 disarmed") and All / Armed / Disarmed filter tabs, each showing a live count.
• A Search devices or sites field.
• A list of devices, each showing its name, type (for example, Hanwha, NVR, Audio Device, Uni View, Virtual Device), and a coloured audio icon.

Swiping a device to arm or disarm it shows a brief confirmation banner (e.g. "Device armed") with an Undo option. Long-press a device to select multiple.

Tap a device to open its Device Details screen, showing the device name, a Live Grid View entry for that device's own cameras, its active sensors, and the current arm state.

Each sensor is listed with its name and type (for example, "System Camera"). A green Active badge confirms the sensor is online and functioning. Two actions are available directly from Device Details:

• Swipe To Disarm — when a device is armed, a green banner appears at the top of the screen. Swipe it to disarm the device. This is the quickest way to respond to an accidental trigger.
• Isolate — tap the Isolate button to temporarily suppress alarm signals from this device.

While a device is isolated, the arm-status banner is replaced with a live countdown showing the time remaining and a Stop Isolation control.

Isolation

Isolation temporarily pauses alarm transmission from a device, with a separate site-level Isolate control also available. This is useful during maintenance, testing, or when planned activity at a site would otherwise generate false alarms. Disarm stops alarms from being received by the device.

To isolate a device:

1. From the Device Details screen, tap Isolate.
2. The Isolate dialog appears. Choose a duration — 15 min, 30 min, 45 min, 1 hour, 2 hours, 4 hours, or 8 hours.
3. Tap Start. The device will be isolated for the selected time and will not send alarm signals during that period.

The Site screen also has its own Isolate button, separate from each device's individual Isolate button and from the site's bulk Arm/Disarm action. Tapping it opens the same duration dialog and, once active, replaces the Site screen's header with a live countdown and Stop Isolation control.

Once a site-level isolation is active, the Site screen itself shows the countdown and Stop Isolation control:

Isolated devices and sensors are summarized on the Home dashboard under Isolation, so your monitoring team always has visibility of what's currently suppressed.

Site Contacts

Site screen → Contact Person opens the site's Contacts screen, with a prominent Add Contacts button and a list of any contacts already saved:

Tap an existing contact to open its details:

Both screens share the same fields:

• Available — toggle whether this contact is currently reachable.
• Name (required), Description, Email, Codeword, and Phone Number (Main).
• Save Contact to store your changes. When editing an existing contact, a Delete Contact option is also available.

Audio Interventions

Tapping Audio Interventions on the Site screen (or the Audio Interventions tile on Home) opens a list of every audio intervention at that site or across your estate, with a header showing the total count and how many are loaded (e.g. "110 interventions · 50 loaded"). Each entry shows the source name, action (for example, "Mic ON"), and a timestamp.

Tap an entry to see its full detail: source name, action, user action, the exact time it occurred, and the email of the account that performed it.

Alarms

Tap Alarms in the bottom navigation bar to see every alarm event across your estate, most recent first — the screen header shows how many total events exist and how many are currently loaded, loading more as you scroll. You can also reach a single site's alarms by tapping Total Events (24 hrs) on its Site screen.

Each alarm row shows a snapshot thumbnail, the customer and site, the triggering device and camera, a True/False alarm badge, and a timestamp.

Tap the filter icon in the top-right to open the Filters panel over the alarm list:

The panel lets you narrow the list by:

• Location — restrict to specific customers, sites, or devices (defaults to all).
• Alarm type — All, Real, or False.
• Date range — defaults to the last 24 hours.
• Detections — filter by Vehicle, Motion, and/or Person, with a Match all / Match any toggle to control whether an event needs every selected type or just one.

Tap Clear to reset the filters, or Apply to run them.

Tap an alarm to open Alarms Details, which shows the customer and site, the device and camera, the event type (e.g. "Person"), a True/False alarm badge, the timestamp, and thumbs up/down feedback icons. Below the main snapshot, swipe between Pre alarm, Alarm, and Post alarm images — the Alarm image marks the detected object with a bounding box. Tap Playback to load the recorded clip for a 30-minute window around the event. A Detections section lists what was detected and the confidence percentage (e.g. "Person · 94%"), and an Information section shows the device and camera name.

Real-World Use Cases

• An Admin leaves the office and receives an alert — they open the mobile app, view the live feed from the affected camera, and swipe to disarm directly from their phone.
• An Installer arrives at a site for maintenance — they tap Isolate on the Site screen to suppress alarms for 30 minutes during the work.
• A site is being decommissioned — an Admin uses the site's bulk Arm/Disarm action to disarm every device at once instead of going through them individually.
• An Operator checks the Home dashboard first thing in the morning — they see armed/disarmed counts across all sites and spot devices under active isolation that need attention.
• An investigator reviews the last week of Person detections at a single site — they filter Alarms by that site, set Detections to Person, and apply a custom date range.

Best Practices

• Isolate is available per device (Device Details), at the site level (Site screen's own Isolate button), and as a bulk Arm/Disarm action for an entire site — use whichever matches what you're working on.
• Use Fill the grid in Live View to quickly select and add all the cameras you need from one picker, instead of adding them to the grid one at a time.
• Check the Isolation section on the Home dashboard at the start of every shift — isolated devices are not sending alarms.
• Use the Alarms filters to narrow down large event lists by location, alarm type, date range, or detection type instead of scrolling through everything.
• Keep each site's Contact Person details up to date so the right person can be reached during an event.

Additional Details

Quick Reference