First-Time Login & Access

Overview

This page walks through accessing GCXONE for the first time: account registration, verification, password setup, and initial login. Complete each step in sequence to activate your account and access the platform.

Note: There are two ways to access GCXONE for the first time:

• Self-registration (new users create their own account)
• Administrator-created accounts (users receive an email instead of registering manually)

Follow the steps below based on your account setup. Some steps may not apply depending on whether your account was self-registered or created by an administrator.

Account Registration & Activation

Alternative Access Method: If your account was created by your administrator, you will receive an email instead of registering manually — either an email-verification-and-password-setup pair (if this is a brand-new email address in NXGEN) or a single welcome email telling you to sign in with your existing password (if you already have an NXGEN account). Follow the link in that email rather than registering manually.

Access the Registration Portal

Navigate to the GCXONE Portal (gcx.nxgen.cloud) using a supported web browser (Chrome, Edge, or Firefox).

Upon accessing the portal, the following elements are displayed:

• A professional login interface
• A prominent Register button for new users

Select Register to begin the onboarding process.

Complete the Sign-Up Process

The onboarding follows a guided three-stage wizard: Personal Info → Setup Cameras → Finishing Up

Each stage must be completed before proceeding.

Stage 1: Personal Information

Enter the following details:

• First Name — Account holder's first name
• Last Name — Account holder's last name.
• Email — A valid business email address

Select Continue to proceed.

Stage 2: Setup Cameras

Configure your tenant environment and select a deployment type.

Tenant Configuration:

• Tenant Name — Enter the official name for the tenant environment
• Logo (Optional) — Upload a company logo for branding

Camera Selection — choose the option that aligns with your environment:

Select Continue to proceed.

Stage 3: Finishing Up

The final stage summarizes the activation process.

• Account Activation — Check your email for activation instructions
• Platform Access — Access the dashboard after activation is completed

Select Register to finalize the registration.

Account Verification & Password Setup

Email Verification

After completing registration, a verification email titled "Email Verification GCX One Application" is sent from NXGEN Technology AG.

Open the email and select Confirm my account to activate your account.

Ensure emails from nxgen.io are not blocked by spam filters.

If the verification email is not received:

• Check spam or junk folders
• Add nxgen.io to your email whitelist
• Verify that corporate firewall policies are not blocking automated emails
• Contact your IT department if filtering is suspected

Password Creation

After confirming your account, a second email titled "Reset Password Link for the nxgen Application" arrives with a Reset Password link to the secure password setup page hosted by Auth0.

Password Requirements:

• Minimum 8 characters
• At least 3 of the following: lowercase letters, uppercase letters, numbers, special characters (e.g. !@#$%^&*)

Re-enter the password to confirm and select Reset password.

Login Process

The following steps apply to all users after account setup is completed (either through self-registration or administrator invitation).

Initial Login

Return to the GCXONE portal and sign in using your newly created credentials.

If your administrator added you to a tenant and you already have an NXGEN account, sign in directly with your existing email and password — no new password setup is needed.

Each user logs in with assigned credentials. Access is controlled based on role configuration — users only see features and entities relevant to their permissions.

Dashboard Overview

After successful authentication, you are redirected to the GCXONE Dashboard — the central operational interface of the platform.

The dashboard displays:

• Total Alarms — overall alarm count across all sites
• Alarms Passed — alarms processed and forwarded
• Alarms Filtered Out — false alarms suppressed by NOVA99x
• Unhealthy Cameras — devices flagged by HealthCheck
• Checked Cameras / Healthy Cameras — camera health summary
• Connection Failure — devices with connectivity issues
• Real vs False Alarms — pie chart showing alarm accuracy ratio

Additional interface elements:

• Left-side navigation menu for core modules
• Global search bar for quick navigation
• Top-right controls: language selection, notifications, dark/light mode, and account options
• Customer and site filters for scoped views
• Time range selector for historical data

The dashboard adapts based on your role — operators see alarm widgets, managers see KPIs, and technicians see device health.

Profile Review — After logging in, review your user profile and ensure that your contact information and notification preferences are correctly configured.

Login Troubleshooting

If you did not receive the invitation or verification email:

• Check your spam or junk folder
• Contact your administrator to confirm the invite was sent to the correct email address

If your account is locked after multiple failed login attempts:

• Wait 15 minutes before trying again
• Contact support if the issue persists