Hik-ProConnect Device

Introduction

This guide describes the steps required to obtain your Hik-ProConnect ARC credentials and onboard a Hik-ProConnect device into the GCXONE platform. It also covers troubleshooting and verification using the Hik-ProConnect TestClient.

Hik Pro Connect Configuration

Hik Pro Connect - To obtain the Arc ID and Key of the Service provider

Step 1: Login into Hik Partner Pro Account - Ensure that you are registered as a ARC

Step 2: Navigate to Home -> My Service Overview -> Apply Now

Step 3: Continue to Edit the ARC details (Not required to Edit the ARC information if there is no change)

Step 4: At the End of Step 2 Arc ID and Key will be sent to the registered Email ID.

Step 5: Please forward the Arc ID and Key in the e-mail to NXGEN team to configure the tenant

Hik-ProConnect Config Guide with GCXONE

Step 1: Navigate to the Devices tab.

Step 2: Click the Add New button.

Step 3: The Add Device dialog will be displayed.

Step 4: In the dialog, open the Device dropdown and select HikProConnect.

Step 5: Enter all required fields: Name, Serial Number, Encryption Key, Timezone.

Step 6: Below the connection fields, the dialog also has a Select Entity Group dropdown, a Device Configuration section (Site Pulse Configuration), an Advanced Settings section (Event Polling, Configure Heatmap Mask, Periodic Health Check, Event Retention Time — 30 days by default), and an optional Location section (Latitude, Longitude, Plus Code, What3Words).

Step 7: Click Discover.

Step 8: Once the device is successfully discovered, click Save.

To ensure that alarms are successfully received in GCXONE, please follow the two steps below:

Step 1: Verify the connection between Hikvision and Hik-ProConnect

1. Go to Site & Device. 2. Navigate to Site → Customer Site. 3. Log in to the Site settings.

4. Select DVR/NVR and click OK.

5. You will be redirected to the Hikvision page.

The first check is to confirm that alarms are successfully transmitted from Hikvision to Hik-ProConnect and then to our platform.

Step 2: Verify alarm receiving settings

1. Go to Site & Device. 2. Navigate to ARC Service → Alarm Receiving. 3. Select the device. 4. Click on Modify Events. 5. Ensure that all required event options are selected.