uso de ZenMode para el operador

Qué hace ZenMode for Operator

ZenMode es un modo dentro de Video Search orientado al operador que compila clips de alarma de un cliente o sitio seleccionado en una única sesión de revisión continua. En lugar de abrir las alarmas una por una, el operador ve todos los eventos de forma consecutiva —alarmas reales y falsas juntas— y puede clasificarlos, investigarlos y actuar sobre cada uno sin perder el contexto ni cambiar de pantalla.

Por qué es importante

Durante un turno ocupado, un operador puede enfrentarse a docenas o cientos de alarmas en múltiples sitios. Revisar cada una de forma individual desperdicia tiempo y provoca fatiga. ZenMode resuelve este problema agrupando todos los eventos de un ámbito seleccionado en una sesión de visualización optimizada, lo que permite que un solo operador cubra más terreno, con mayor rapidez y sin pasar por alto nada importante.

Cómo funciona

Antes de comenzar

• Has iniciado sesión con el rol de Operador.
• ZenMode está activado en el Marketplace (póngase en contacto con su administrador si no está disponible).
• Tiene al menos un cliente o sitio con eventos de alarma registrados.
• If using Multi-Monitor, your workstation has multiple physical screens set up.

Step 1: Open Video Search and Select customer and site

1. Click Video Search from the left navigation menu.
2. Select a Customer and Site. Once both are selected, the ZenMode button appears.

Step 2: Launch ZenMode

1. click the ZenMode button in the top-right toolbar of Video Search.
2. ZenMode compiles all alarm events for the selected scope into a combined review session.
3. The total number of events is displayed so you know how many clips are in the session before you begin.

Step 3: Filter Your Events

At the top of ZenMode, use the filters to narrow down what you review:

• Alarm Type — Filter by real alarms, false alarms, or all
• Detection — Filter by Person, Vehicle, or other detected types
• Date & Time — Set the time window to review
• Overlay — Toggle detection bounding boxes on or off

Step 4: Select and Review a Clip

1. Click on any clip to open it. As the clip plays, the following information is displayed at the top of the player:

• Customer name
• Site name
• Device name (NVR)
• Sensor name (camera)
• Timestamp — updates in real time as the clip plays, showing exactly when each moment occurred.

The following controls are available:

Step 5: Use ZenMode with Multi-Monitor

Multi-Monitor lets you view alarms in Video Search and live footage in Video Viewer at the same time. Enable it in both before starting your session. 1. Turn on Multi-Monitor in both Video Search and Video Viewer. 2. In Video Search, select an alarm — it will be outlined in yellow.

3. Open the Video Viewer tab — the selected alarm appears there automatically.

4. You can turn on ZenMode directly from Video Viewer.

Real-World Use Cases

• High-volume shift — A site generates 80 alarms overnight. Instead of opening each one individually, the operator launches ZenMode filtered to that site and reviews all 80 clips in a single session, classifying each as real or false without switching screens.
• Pattern spotting — An operator notices the same sensor keeps triggering. Watching clips back-to-back in ZenMode makes the pattern obvious — it's always the same corner at the same time. A mask is applied and the false alarms stop.
• Shift handover — Before handing over, an operator uses ZenMode to quickly walk the incoming operator through the key events from the past few hours, using the speed controller to skip through low-priority clips.
• Multi-site review — An operator filters by customer (rather than a single site) to get a cross-site view of all events for that customer in one ZenMode session.

Best Practices

• Always set your Customer and Site filters before launching ZenMode — a focused scope gives more useful results than reviewing all events at once.
• Use the Detection filter to separate person detections from vehicle detections and review each type in its own session.
• Use the Speed Controller to move faster through low-confidence clips and slow down only when something looks worth investigating.
• Enable Multi-Monitor before starting ZenMode to get the full benefit of simultaneous live view, map, and alarm review.
• Use Mask directly from ZenMode when you spot a recurring false alarm area — no need to leave the session.
• Check the event count before starting so you can plan how long the session will take.